kx8bd Privacy Policy
This policy transparently sets out how your personal information is collected, stored, and kept secure on the kx8bd platform.
1. Introduction and Scope
kx8bd is a safe and trusted online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to the kx8bd website, mobile version, and all related services.
This policy tells you what kinds of personal information we collect, why we collect it, how we use it, how long we retain it, and what rights you have over your information. By using the kx8bd platform, you are considered to have given your consent to the terms of this Privacy Policy.
Our platform is intended only for individuals aged 21 or older. We do not knowingly collect information from any underage person. If such information comes to us for any reason, we will take immediate steps to delete it.
2. What Information We Collect
kx8bd collects information from you in various ways. The types of information collected are described in detail below:
2.1 Information You Provide Directly
Information you provide at the time of account registration may include:
- Full name and date of birth
- Email address
- Mobile number
- National ID (NID) or passport details for identity verification
- Payment method details (bKash, Nagad, Rocket account numbers or bank account details)
- Residential address
2.2 Automatically Collected Information
When you use the kx8bd platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system
- Date and time of entry to and exit from the platform
- Browsing patterns and page visit history
- Cookie and session data
2.3 Transaction-Related Information
Information relating to your financial activity on the platform — such as deposit amounts, withdrawal details, betting history, and bonus usage records — is stored.
3. Purpose of Using Your Information
kx8bd uses your personal information for the following legitimate purposes:
3.1 Account Management and Identity Verification
Your information is used to create and maintain your account, keep the login process secure, and confirm your identity. This is essential for preventing fraud and ensuring a safe gaming environment.
3.2 Payment Processing
Your financial information is used to complete deposits and withdrawals and to verify the validity of transactions. All financial transactions are protected by SSL encryption.
3.3 Customer Support
Your information is used to resolve your issues and provide support in Bengali via 24/7 live chat.
3.4 Responsible Gaming
Monitoring your gaming behaviour to identify problematic gaming patterns and provide support where needed.
3.5 Compliance with Legal Obligations
Information is stored and processed to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
3.6 Promotions and Bonuses
Keeping you informed about relevant promotional offers, bonuses, and VIP benefits based on your preferences and gaming history. You may request to opt out of such communications at any time.
4. Data Security Measures
kx8bd follows internationally recognised security standards to protect your information. Our security infrastructure includes the following measures:
- 256-bit SSL/TLS encryption for all data transmissions
- Passwords and sensitive data stored using strong hashing algorithms
- Firewalls and intrusion detection systems to prevent unauthorised access
- Regular security audits and vulnerability assessments
- Data protection training and policies for staff
- Restricted access — only authorised personnel can view your information
While we make every effort to protect your information, no method on the internet is completely secure. We therefore ask you to use a strong password and not to share your login details with anyone.
5. Sharing Information with Third Parties
kx8bd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Partners
Minimum necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support. These partners may use the information only for the purpose of providing the specified service and are also required to comply with strict confidentiality rules.
5.2 Legal Requirements
We may be required to provide information to the relevant authorities to comply with court orders, regulatory directives, or applicable legal obligations.
5.3 Fraud and Crime Prevention
Information may be shared with the relevant authorities to detect and prevent money laundering, fraud, or other unlawful activities.
Game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming) process certain technical data through their game software; their own privacy policies apply in such cases.
6. Cookies and Tracking Technologies
kx8bd uses cookies and similar technologies to improve the functionality of the platform. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential cookies: Required for the basic operation of the platform — maintaining login sessions, ensuring security.
- Functional cookies: Help remember your preferences — language settings, display preferences.
- Analytics cookies: To understand how the platform is used — which pages are visited most, where users encounter difficulties.
6.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the platform.
7. Data Retention Period
kx8bd retains your personal information in accordance with the following policy:
- Active account data: For the duration the account remains active, and for a set period afterwards as required by law.
- Transaction records: A minimum of five years in accordance with financial and regulatory rules.
- Identity verification documents: For the period required by applicable law, even after account closure.
- Customer support communications: For a defined period for service quality improvement and dispute resolution.
At the end of the retention period, data is securely deleted or permanently anonymised.
8. Your Rights
You have the following rights over your personal information. Contact our support team to exercise these rights:
8.1 Right of Access
You can find out what information we hold about you and request a copy of it.
8.2 Right to Rectification
If any of your information is inaccurate or incomplete, you can request that it be corrected.
8.3 Right to Erasure
In certain circumstances (such as where there is no lawful basis for processing your information), you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Restrict Processing
In certain cases, you can request that the processing of your information be restricted.
8.5 Right to Complain
If you have any concerns about this policy or how your information is managed, you can contact us directly or lodge a complaint with the applicable regulatory authority.
9. International Data Transfers
kx8bd is a global online platform. Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that appropriate standards of data protection are maintained and that applicable privacy regulations are followed.
For international data transfers, we ensure standard contractual arrangements and safeguards so that your information remains protected at all times.
10. Policy Changes
kx8bd reserves the right to amend and update this Privacy Policy as needed. For any significant changes, we will:
- Publish the updated policy on the website and change the "Last Updated" date.
- Send a notification to your registered email address.
- Display a notice on the platform regarding the changes.
If you continue to use the platform after the updated policy has been published, you will be considered to have given your consent to the new policy. We therefore advise you to review this policy regularly.
11. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us through the following:
kx8bd Support Team
When sending a privacy-related request, please contact us from your registered email address so that we can verify your identity promptly.